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Private work- letter requests and information- non urgent Posted on 12 Dec 2019

Dear patients,

It has come to our attention that we are very quick at turning around private work for letters or information requested by patients, that said- we still get some unhappy patients.  In order to manage patient expectation, with immediate effect we would like to inform all patients that we have up to a 3 week wait for non urgent forms/ letters that you may request from the GP.  Whilst we can understand that some documents are timely- we must prioritise urgent referrals and NHS work.

Many thanks for your cooperation and understanding as always.

Rowner Surgery

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