Bank Holiday Monday 25th May 2020
Please note that the surgery will be closed on Bank Holiday Monday 25th May 2020. If you have an urgent medical matter that cannot wait until we re-open please dial 111 for assistance. In the event of a medical emergency please call 999.
The surgery telephone lines will re-open on Tuesday 26th May at 8.00am. Please still do not visit the surgery but call reception who will assist you.
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If you have any concern that you may have symptoms or been in contact with someone that has the Coronavirus please visit https://111.nhs.uk/covid-19 DO NOT COME TO THE SURGERY.
Appointments
Until further notice there will be no routine appointments.
We will continue to provide our Urgent on the day triage but please only telephone reception. DO NOT attend the surgery to book any appointments.
Only those patients that have been specifically asked to come in by a Clinician should attend the surgery
Patients that already have appointments booked
A questionnaire will be sent to you via text before your appointment. Please answer ALL the questions and click submit.
You will then receive a message to inform you whether or not you can attend the surgery for your appointment. If you are advised not to attend the Surgery we will contact you by telephone, we may also send you an invite to partake in a face to face video consultation with a clinician.
Online Services
Until further notice the online booking of appointments has been suspended on the advice from NHS England. We need to be able to triage all appointments to reduce the risk of potentially infected patients attending the surgery. If you require an appointment please contact the surgery 02392 513143
Repeat prescriptions
Please download the NHS app so that you can order your medication online and we can send your prescription electronically to the Pharmacy. If you cannot use the NHS app you can email your repeat prescription request to Fgccg.prescriptions.rownerhealthcentre@nhs.net. Please include details of your nominated pharmacy. You MUST nominate where you would like your prescription to be sent to. This will mean that you do not have to come to the surgery to submit or collect your prescription.
e-Consult
Please go https://rownerhealthcentre.webgp.com/ and use the e-Consult service for NON URGENT matters. We will receive your request and respond to you within 72 hours.
We hope you understand the measures we have taken in order to ensure we keep our patients and staff protected as much as possible.
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NHS Winter Pressures
We are sorry to say that patients are still not attending their appointments, some of these are even urgent appointments which have been booked on the day.
Please can we help each other and ask that if you cannot attend an appointment that you inform us so that we can offer this to someone else. We would appreciate if you cancel any appointments you no longer require.
Due to Winter Pressures the need for appointments increases. Please do not WASTE these appointments.
Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.
Try the NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
For more information go to www.nhs.uk/nhsapp
Online Service
Did you know you can book appointments and request repeat prescriptions online?
If you would like to register for our online services please call into the surgery and this can be arranged for you. Please visit reception with photographic ID and evidence of your address.
Did you know that you can also view your medical records?
If you would like access to your medical record please ensure you read the following leaflet - if you are happy to proceed then complete the 'Access Request' form below and bring to the surgery with a form of photo ID:
Rowner Online Patient leaflet (.docx, 377KB)
Rowner Detailed Coded Access Request (.docx, 17KB)
You can only request access to medical records once you have been registered with the practice for 3 months. Please note that if you request access to your medical records and this is approved by the GP you will only be able to view documents from the date that you registered with this surgery.
Once you have your login details login via: https://www.patientaccess.com
New 'Extended Access' Service
The Extended Access Service gives you the opportunity to book an appointment at a local NHS site up to 8pm on weekdays, 8am-4.30pm Saturdays and on Sunday mornings. Questions and answers
Feedback
If you wish to provide feedback regarding our services please click on the following link: https://www.england.nhs.uk/participation/get-involved/how/feedback/
The NHS website provides a comprehensive health information service to help patients make the best choices about their health and lifestyle. (Click on the link below).
Click HERE to leave feedback for the Practice on the NHS website.