Try the NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
For more information go to www.nhs.uk/nhsapp
Online Service
Did you know you can book appointments and request repeat prescriptions online?
If you would like to register for our online services please call into the surgery and this can be arranged for you. Please visit reception with photographic ID and evidence of your address.
Did you know that you can also view your medical records?
If you would like access to your medical record please ensure you read the following leaflet - if you are happy to proceed then complete the 'Access Request' form below and bring to the surgery with a form of photo ID:
You can only request access to medical records once you have been registered with the practice for 3 months. Please note that if you request access to your medical records and this is approved by the GP you will only be able to view documents from the date that you registered with this surgery.
Once you have your login details login via: www.patientaccess.com
Online Consultations
Please watch this short video for a guide on how to use our Online Consultation service.
If you are unable to complete an eConsult or require on the day treatment please call reception 02392 513143
Please give a phone number that you will be available on as the Clinician will only be able to try to contact you twice. If you know that there is a time that will not be convenient to receive a call please let us know.
We are receiving unprecedented amounts of e-consults and our clinicians are doing their best to answer all of these as soon as they are able, however we may not always be able to answer you in the timescales noted on your form.
Please do not contact us unless your e-consult is 3 days overdue as it is likely that we will answer you before that time
Help us to help you by accessing ‘I want help for my condition’ pick the problem area and click ‘I want to help myself’ which gives current advice and 1st line treatments for many health problems or you can also try a local pharmacy for advice about a range of conditions. Please try this advice before submitting an e-consult.
If you feel your problem has become more urgent you can access NHS 111 online via NHS 111 online or telephone 111 for advice
If the Clinician needs to see you face to face they will arrange this with you and advise you on the process of attending the practice
Get The Answer Sooner
eConsult effectively reduces the time to a successful patient outcome by educating patients on how to self-manage their symptoms at home and signposting them to the most suitable services that can provide effective treatment solutions.
Capture Critical Illness Earlier
eConsults online consultation form red flags any time critical or serious medical symptoms so patients can quickly seek out the urgent care and attention they need, without compromising their health waiting for a face-to-face appointment.
Diagnosis Without Leaving Your Desk
With eConsult patients are able to have their symptoms remotely assessed by their own family GP without the need to visit the surgery in person, negating the need to take time off work or use precious holiday days for the sake of a 10-minute consultation.
Approximately a week after an e-Consultation all patients will be asked to complete a satisfaction survey, this feedback is really important to the practice and we ask all patients to complete it.