While we constantly strive to provide a good friendly and efficient service, we realise that occasionally things do not go as smoothly as we would like.

We operate a practice-based complaints procedure - forms are available on request at Reception. The form also gives details of the complaints procedure and is part of the NHS system for dealing with complaints.

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

You can also contact the Hampshire Independent Health Complaints Advocacy Service which can support people with complaints related to any aspects of healthcare provided by or through the NHS.

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Family Ceremonies