Rowner Surgery strives to deliver a high quality of care to our local community in a safe, friendly and caring environment. We pride ourselves on having a family orientated practice in which we endeavour to maintain good relationships with our patients, their families and/or carers. To ensure we are always learning, we communicate regularly both within our practice and with our governing bodies. We endeavour to deliver up to date services to provide you and your family with the best possible care we can.
We undertake to:
- To put patient safety at the forefront of everything we do
- Treat everyone with respect and courtesy at all times
- Provide advice and treatment in a timely manner
- Help you make decisions about your health by treating you with respect and as an equal
- Discuss available treatments and refer you on to other experts where necessary
- Act as your advocate and guide you through health care services
- Maintain confidentiality in what we discuss and the records we keep on your behalf
- Keep up to date with developments in health care by continuing to learn
In return we ask you to:
- Keep your appointment and/or let us know as soon as possible if you can't attend
- Only use urgent out-of-hours services for urgent conditions which can't wait until the next day or over the weekend
- Be respectful to all staff
- Communicate any suggestions, compliments or concerns to a member of our team
Visions And Values
- Treat each other with the dignity and respect that we all entitled to
- Create an inclusive environment in which positive patient and staff relationships are formed- one team approach
- To ensure clinical staff perform within their capabilities
- To work with other providers to ensure we can provide the best possible care
- To ensure all staff are trained to the highest-possible standards
- To adhere to information governance guidelines at all times
- To protect vulnerable children and adults
- To employ sufficient GPs and nurses to ensure the safety of patients is never compromised
- To put patient safety at the forefront of everything we do